Digital Banking FAQs
Digital Banking frequently asked questions
Want to know more about how Digital Banking works? Read our FAQs to find out. And if you have additional questions, give us a call or stop in and we’ll be glad to help you go digital!
How do I reset my password?
Even if you have not forgotten your password, to reset it, click on “Forgot Username or Password” on the login screen from your mobile app or the website. Then, follow the steps to finish completing your password reset.
What is the difference between Bill Pay and Picture Pay?
Bill Pay is a third-party provider that allows customers to pay their bills all in one easy to use place. Picture Pay is a separate third-party provider. Picture Pay gives customers the ability to easily take a picture of their bill, then easily make a payment. Bill Pay and Picture Pay have two separate lists of payees.
Do I still need to notify the bank if I’ve lost my card?
Yes, you can disable your card through the digital banking service, but you will still need to notify the bank to get a new card ordered.
What are the features?
PIN/3D Touch Authentication- use a PIN or your devices authentication feature (finger print/Face ID) to log in to your digital banking.
Debit Card On/Off- disable and enable your Crossroads Bank debit card at any time. You will still need to notify the bank if a new card needs ordered, or if there is fraud on your account.
A2A/P2P/C2C – Transfer money to an account you own at another financial institution (A2A), transfer money to someone – does not have to be a customer (P2P), transfer money to a fellow Crossroads Bank customer (C2C).
Profile Update- Update information, such as, e-mail address, mailing address, and phone number.
Other Added Enhancements- View check images, attach pictures to transactions, print screens and easily change your password. Everything that’s available on your desktop is available on the app, plus many other great enhancements!
How do I endorse the back of my check for mobile deposit?
The back of the check needs to be endorsed as follows:
- For Mobile Deposit – Crossroads Bank
- Your Signature
How do I filter my account history?
You’ll want to be sure you log into your digital banking via our website. Once logged in, you can click “Account Reporting” on the side menu. This will allow you to define and filter how you would like to sort all of your transactions. Once filtered, click Apply, then you can export to Excel or Quicken, if needed.
Where do I find my loan payment information?
You can find your loan payment information by clicking on the ‘i’ in the top right of the account box at the top of your screen.
Can I make payments to a loan from my other bank? Yes, you can. The processing time takes 1 to 2 business days, but you can submit regular loan payments by using our “Account to Account” feature in the digital banking.
Is there a way to update my personal information through digital banking?
Yes. Click on the gear icon in the top right corner, then select “Profile.” This will allow you to update your e-mail, phone, and address.
Where is the “Log Out” button?
Click on the gear icon, then scroll all the way to the bottom. “Log Out” is located just below the Social Media links.
How do I delete my online banking account?
Request user account deletion here.
What is the difference between Available Balance and Current Balance?
Available Balance – The amount available for immediate withdrawal from your account.
Current Balance – The amount in your account as of the end of the last business day.
