Crossroads Bank Data Deletion Request

Data Deletion Request for Crossroads Bank Digital Accounts

Thank you for choosing Crossroads Bank Mobile App or Crossroads Bank Business. We respect your privacy and are committed to protecting your personal information. If you wish to request the deletion of your app account and associated data, please follow the steps below.

How to Request Account Deletion

To request the deletion of your Crossroads Bank digital account information, please follow these steps:

1. Log In: Log into your Crossroads Bank online banking portal.
2. Secure Messaging: Navigate to the secure messaging section.
3. Send Message: Send a message with the subject line “Account Deletion Request.”
4. Verification: For security reasons, we may need to verify your identity before processing your request. Be prepared to provide necessary information for verification purposes.

Data Retention Policy

After you request the deletion of your digital account, certain data is retained by our third-party service provider for account recovery purposes.

The retained data includes:

• Information linking you to your bank accounts
• Your personalized settings

This archived data is securely stored and cannot be used to access your financial accounts or other protected information. The third-party provider retains the data for the duration of our business relationship, after which it is permanently deleted.

Impact on Access and Accounts

• Access to Digital Products: Once your account is removed, you will no longer have access to any Digital products, including mobile and web banking.
• Impact on Financial Accounts: This deletion only applies to your digital account used for accessing our Digital products. It does not impact your financial accounts at Crossroads Bank.

Support

If you have any questions or need further assistance, please contact our digital support team at internetbanking@crossroadsbanking.com, or call 260-563-3185.